FAQs

Sizing:

Not sure what size to order?  Not a problem!  Check out our handy sizing guide here.


 

Payment Options:

We accept all major credit cards, and all transactions are securely processed by PayPal, the world's most popular payment processor.  Don't worry, you don't need to have a PayPal account to shop with us, though.  You could even send us a check or money order if you really want, but that's pretty slow and we don't recommend it.  If you really want to, email us and we'll discuss it.


Security:

PayPal uses industry-leading technology (such as SSL) to keep your information safe. All confidential information is automatically encrypted using the highest-level SSL security commercially available.

Data Privacy:

When you enter payment information using PayPal, MI RootsWear never actually sees your bank account numbers or credit card numbers. We only see your email address and contact information, in addition to your order. MI RootsWear does not store any customer financial data.

Want to learn more about PayPal's security?  Check out their own FAQ here.


(Almost) Unconditional Return Policy

MI RootsWear stands behind our work, and although we strive to provide the highest-quality products to our customers, sometimes things still happen.

If there's something wrong with your item - seams coming loose, prints wearing off, etc. - PLEASE LET US KNOW! We promise to make it right for you, because we'd rather have you wearing our gear than throwing it away!

Got the wrong size?  Wrong color?  No problem!  We want you to be thrilled with your MI RootsWear!  We will be happy to exchange unworn shirts (it's ok if you tried it on) for a different style, size, or color within 30 days of delivery.  To exchange your shirt, please simply mail it to:

MI RootsWear
ATTN: Returns
40 W. Howard St., Suite #232
Pontiac, MI 48328

Please include a copy of the packing slip that was sent with your original purchase. Please also indicate on the packing slip which items you need to exchange, and what you need as a replacement


Any other questions? Just ask.

MI RootsWear and the Michigan Roots design are registered trademarks of MI RootsWear, LLC, and may not be reproduced without permission.